Star Track Express, one of Australia’s freight and logistics providers, has chosen Blackbay to supply a real-time mobility solution to enhance customer service and streamline business processes.
Blackbay’s Delivery Connect mobile workforce software runs on Intermec’s GPRS and GPS enabled CN3 rugged mobile computers and are designed to provide real-time visibility of drivers and their consignments.
Star Track Express has more than 1,500 drivers in the field, handling over one million scans each day.
Blackbay’s complete mobility solution will allow Star Track Express to automate its entire delivery and collection process by enabling its drivers to scan all items both within and outside the depot, electronically manifest consignments, collect proof of delivery via sign on glass and to accept and complete pick-ups in the field.
Delivery Connect will allow the transfer of this information from the CN3 directly to the Star Track Express back office systems providing instant visibility on the whereabouts of drivers and their consignments to the organisation and its customers.
Max Robson, director of IT at Star Track Express, said: “As our business continues to grow it is important that we are able to meet the increasing demands of our customers to track their pick-ups and deliveries online.
“To achieve this continued growth we needed to replace the remaining manual, handwritten elements of our operating procedures with a fully integrated mobility solution. At the same time as improving customer service, the new solution will enable us to improve our existing business processes and increase our levels of productivity and efficiency.”
