Home Delivery Network Limited (HDNL) has won a major delivery contract with home shopping specialist Ideal Shopping Direct, which will see it transport more than a million parcels annually.
HDNL will provide a premium carrier service, offering an improved customer experience on their previous three to five-day offering.
Peter Andalo, head of logistics for Ideal Shopping Direct, “As one of the UK’s largest TV home shopping channels, we wanted a single carrier that could offer a fast, efficient and bespoke service.
“We worked with Home Delivery Network to develop a bespoke proposition and customer service offering which has improved customer experience significantly. Features such as parcel tracking and a commitment to IT development have put HDNL ahead of competitors.”
