Widdowson has won a contract for the UK palletised distribution of Pearson Education and Penguin books.
It is responsible for distribution, IT and customer services for both the Penguin UK and Pearson Education brands. It sends out over 110 million books each year.
Karen Taylor, operations support manager for Pearson Shared Services said: “This is important because although our customer service staff are located in Harlow, they can access the information directly from the internet. This means they can deal with delivery enquiries by providing real time information at the push of a button.”
Penguin books are distributed to major retailers including Amazon, Waterstones and W H Smith while Pearson Education deliveries go to wholesalers, schools and colleges on a seasonal basis.
