The number of Shop Direct customers using Collect+ for delivery has grown to 20,000 a week over the past year, the company says.
Collect+ allows online and mail order customers to pick up purchases or drop off returns at participating local shops, within the Paypoint network. It now handles parcels for Shop Direct Group brands including Woolworths.co.uk, Littlewoods and Kays. Very.co.uk is also running a joint marketing exercise with Collect+ promoting its convenient returns service.
Keith Basnett, chief operating officer at Shop Direct Group, said: “For Shop Direct Group, offering customers the right service is essential to ensuring they come back to our brands again and again. A very big part of this is handling the often tricky question of returns.”
Collect +was launched in February 2009 as a joint venture between Yodel, formerly Home Delivery Network, and PayPoint, and operates through a network of 3,500 PayPoint Stores.
