Parcel delivery firm DPD has launched a web site designed to be accessed via mobile phones, allowing customers to track packages and re-arrange deliveries on the move.
DPD has found that 15 per cent of its customers already access its website via their mobile phones, and that this number is increasing monthly.
Chief executive Dwain McDonald, said: “As a business, it’s vital to respond to the changing face of customer contact. In today’s busy, mobile society, customers expect fast answers at any time and from any where.
“Our experience monitors the latest findings from the Office of National Statistics which shows an explosion in mobile phone internet access – from 8.5million UK users in 2009 to 17.6million this year.”
