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Shirtmaker TM Lewin has seen costs fall since it selected Torque to provide a multi-channel logistics service.
Services include: pick, pack, distribution, export and import freight, relationship management of partners and pre-retail services including quality control, ozone treatment and product assembly.
The clothing maker has more than 100 stores in the UK and a growing international business with franchises in Singapore, Malaysia, Prague and has branched out into Australia.
TM Lewin offers its customers a bespoke Made to Measure service on its tailoring range.
Torque manages an alterations service for TM Lewin’s online customers where alterations include sleeve and trouser lengths. The turnaround on this service is advertised on the TM Lewin website as eight days, however Torque aims to exceed this expectation, allowing TM Lewin to meet and even better customer expectation.
Torque manages the online returns and exchange service for TM Lewin, providing a refurbishment service where returns from customers are quality checked, refurbished where possible, ironed and re-packed to the original standard. The goods are then returned to stock.
TM Lewin initially chose Torque in 2006 for its ability to adapt and produce cost effective logistics and processing solutions, Torque was able to offer night deliveries over two years ago for TM Lewin from the Torque Heathrow site, which is proving to be an essential way of working for 2012.
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Torque processes and delivers 256 replenishment orders within the M25 per week bound for TM Lewin’s retail stores, in addition, in excess of 30,000 orders per week are fulfilled for online orders in the UK. Torque offers TM Lewin a service of replenishment overnight for all orders placed during the day; online orders receive a next day delivery.
In the build up for a summer of potential disruption due to the London 2012 Olympic games, Torque has been attending TfL’s seminars with TM Lewin to inform its plans. But with overnight deliveries already established they hope to avoid any problems.
Torque delivers to 70 stores within the London region and 20 stores within the Northern region on a nightly basis with minimal delays. Stock for the London stores is transported to Torque’s Heathrow site every evening. The store stock is then moved onto smaller vehicles to allow ease of movement around Central London.
Since Torque has been working with TM Lewin, the size and number of people working on the account has doubled, while costs have been reduced to ensure the contract is as cost effective as possible.
Keith Nesbitt, chief operating director, TM Lewin said: “When developing our expansion strategy, it became clear we would need to find a logistics company with both UK and International capabilities for today and with potential to expand for the future. We also required a company who mirrored our values of delivering outstanding quality and service levels to its customers. Torque has delivered in all these areas and entered into a firm partnership with ourselves both for now and the future.”
