John Lewis Partnership has deployed Descartes’ reservations and route planner system to consolidate home deliveries for larger goods into one dynamic booking system.
The system allows John Lewis customers and employees to book delivery appointments in real-time on the web site and at the point-of-sale. It models various service options, such as tighter time windows, and installation and disposal services, so retailers can increase their delivery service offerings.
“Customer service is paramount at John Lewis and Descartes’ Reservations and Route Planning solution are integral to our strategy of offering more extensive, but unified, delivery services across all of our channels,” said Andrew Gay, systems manager John Lewis Partnership.
