Hermes has laid on 500 extra courier rounds and hired 480 temporary staff to cope with a 25 per cent increase in year-on-year parcel volumes during the Christmas peak.
This includes 350 extra warehouse and transport staff across its nationwide supply chain, as well as 70 customer service advisors based from home or in a new mini call centre located at its Coventry depot.
To support the extra couriers, Hermes has invested heavily in its mobile computing system, taking additional handheld devices to manage real-time delivery data.
