Virgin Atlantic Cargo is using Descartes’ cloud-based Global Air Messaging Gateway to help standardise and automate its air cargo processes supporting higher levels of customer satisfaction.
The software is based upon Descartes’ Global Logistics Network, which provides its members with a range of value-added services that span the entire shipment management process, from freight bookings to trade compliance filings.
“Using Descartes as our sole electronic messaging provider, we benefit from increased transparency and improved efficiency across our air cargo operations,” said Gill Launders, head of corporate services at Virgin Atlantic Cargo.
“It helps support our ability to better manage shipments and effectively fulfil our customers’ expectations.”
