Social housing specialist EMCOR Drake & Scull, a wholly-owned subsidiary of EMCOR Group, has implemented a Cybit telematics solution to help it comply with the legal obligations as a provider of gas appliance installations to councils and other social housing organisations.
EMCOR has installed Cybit’s Fleetstar-Online solution in 35 of its engineers’ vehicles, and the telematics solution has helped the company drive down costs – including engineer overtime – as well as deliver enhanced Duty of Care support and help improve EMCOR’s overall quality of service.
EMCOR Drake & Scull provides gas appliance installation, servicing and a 24-hour emergency call-out service to councils, housing associations, Arms Length Management Organisations (ALMOs) and landlords. Gas appliances in rented accommodation legally require servicing once a year, and EMCOR is contractually obliged to call at each address at least three times in order to gain entry to service an appliance. Until now, it was difficult for EMCOR engineers to prove they had been at a given property.
With Cybit telematics, however, EMCOR now uses the Fleetstar-Online solution to verify which service vehicles have actually called at a particular house on a given street at a set time. This level of telematics-enabled detail enables EMCOR to prove it has met its service level agreements, and provides the social landlord with some of the necessary legal proof needed in order for EMCOR to successfully apply for a court order, if necessary, in order to gain entry into a premises.
