Author: Malory Davies

Integrating the options

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As retail channels proliferate and customers expect instant and accurate information about orders and availability, supply chain systems have moved into pole position enabling many of tomorrow’s ‘must-have’ attributes

Counting the cost

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As retail chains write down their store assets and high streets atrophy, home delivery becomes increasingly important in the over-all “cost to serve”. Is the model sustainable or will something have to change?

Moving the goalposts

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As the lines between in-store and online blur, are retail supply chain priorities shifting from regular replenishment to delivering to order with “keeping the shelves filled” no longer considered a necessity?

Dictating demand

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In an omni-channel world supply chain management needs to embrace more than just products, deliveries and the internet

Managing collection

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With ‘click and collect’ now described as ‘mandatory’ by many e-commerce experts the implications for retail supply chains are significant and far-reaching – how will they cope with the challenges?

Lost in the post

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GLIT – goods lost in transit – is an increasing problem as online shopping grows and less than honest customers find it can be an almost foolproof way for acquiring a few extras. What can retailers and carriers do?

Putting logistics into reverse

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Like all distance selling, online retailing involves a great many returns and customers are already opting for easier ways to send back unwanted good