Home delivery company Hermes has chosen IMIconnect, the enterprise cloud communications platform, for the implementation of its new parcel notifications strategy.
IMIconnect, from IMImobile, includes returns management; and geo-fencing, which provides customers with the ability to track their driver as well as ‘SafePlace’ photo.
Chris Ashworth, chief information officer of Hermes, said: IMIconnect has seamlessly integrated with our existing systems and enabled us to enhance parcel notifications and tracking for our retail clients and their customers. We see technology as the biggest differentiator in our industry and digital transformation will be crucial to helping us stand out in a competitive landscape.”
