Demographic change has been a key factor in the development of online shopping over the past few years, but what impact will it have in the future.
In a keynote address at the Omni-Channel Conference next month, Mandy Critchley, director of brand partnerships at mySupermarket, will analyse recent retail trends and consider the impact of demographics on the market in the future.
Critchley has more than ten years’ digital consumer sales experience within the FMCG market. She has been with mySupermarket for more than two years and works with works with leading FMCG brands, helping provide unique bespoke activation solutions to create a deeper level of understanding within the multi-device grocery marketplace.
The Omni-Channel Conference features some of Europe’s leading experts on online shopping, and retail supply chain.
Alistair Sercombe, head of returns at Debenhams, will look at how data insight about customers and products can help identify the root causes of returns, and lead to targeted prevention initiatives. He will look at who should take ownership of damaged or un-saleable product, as well as analyse the risks of managing returns and identify what is viewed as a risk.
Edward Osborne, head of the customer delivery model and direct-to-customer operations at John Lewis, will also be speaking at the event. Osborne will discuss drop shipping and give a detailed overview of how John Lewis operates its drop shipping while maintaining customer fulfilment.
Where and when
The Omni-Channel Conference takes place on Wednesday 28th September and Thursday 29th September, at the Grand Connaught Rooms, Great Queen Street London, WC2B 5DA.
Full details at: www.omnichannelconference.co.uk
