Home Deliveries – How to make a customer focused proposition the reality.
Since the start of the Covid pandemic there have been many challenges created in delivery and fulfilment. The massive increase in eCommerce sales has greatly increased the number of packages that need to be handled, customer expectations have also increased and this has to be managed with driver’s shortages and environmental concerns.
The importance of having a customer centric approach to delivery and fulfilment and what can be done to meet the challenges is debated by international logistics software supplier – Descartes and mobile car fitting service experts – Halfords.
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Meet the speakers;
Pol Sweeney Vice President Sales EMENA Fleet at Descartes SystemsA specialist in solutions and technology that automate and create value for today’s global supply chains, Pόl has over fifteen years of experience helping businesses transform their operations with technology in both the UK and US.
Chris McShane Director/President and COO at AvaylerChris has decades of experience scaling retail, automotive & SaaS businesses. At Avayler Chris drives the business strategy and product innovation, focusing on delivering customer-centric technology.
Nick Bradley Editor at Logistics ManagerNick was appointed Editor of Logistics Manager in April 2021, roughly 22 years after cutting his teeth in journalism working within the Handling Division of DMG World Media opposite former LM editor Malory Davies. He subsequently spent 15 years as Editor and Editor-in-Chief of numerous B2B titles covering industrial vehicle design and engineering, intelligent transportation systems and even launched technology publications focusing on ADAS, autonomous vehicles and winter resort operations. After a five-year spell running a Top 100 Amazon third-party seller company, he has found his way back to his first love, publishing, via an events company specialised in sustainability-themed conferences where he tried to rid the world of plastic pollution and electronic waste.
