Royal Mail is to offer customers notifications the day before their parcel is due with an estimated time, enabling recipients to plan around their delivery.
The earlier notifications will also contain narrower delivery windows starting at two hours.
If recipients are not at home, the parcel can be left with a neighbour or in the safe place the customer requested when they placed the order.
Any Tracked parcels which do not have a safe place or designated neighbour stated will receive an electronic notification of when the item is ready for collection at Customer Service Point so that they do not need to go home to collect their “Something for You” card
“Notifying customers of their expected delivery time the day before we deliver is just one of the ways we are helping to make our customers’ lives easier,” said Royal Mail. “Coupled with a shorter estimated delivery time of as little as two hours creates a step change in convenience for online shoppers. Our posting customers also benefit from increased repeat orders from happy online shoppers. This latest innovation is part of our major investment in changes that increase convenience for our customers and their recipients.”
