Winning the hearts and minds of customers should be central to any retailer’s forward strategy, say Daniel Bagge and Keith Burgess. Research indicates that 79 per cent of customers will actively commit to a deeper relationship after a satisfying experienc
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How do you get the most from your distribution centre? Automated processes can reap rewards for those prepared to invest both the cash and, perhaps more importantly, the time required to fully understand the dynamics of the business. Latest research indic
Are you geared up to take a slice of the €15.6 billion, 2007 online Christmas cake? With the ghost of Christmas past still stalking retailer’s financial results, its time leading players looked seriously at adopting an Integrated Multi Channel Retail stra
Warehouse IT is fast becoming a complex issue. But integrating the various necessary technologies, in real time, is now critical to best performance. John Lamb
Voice Picking is fast becoming the most efficient method of order picking in the warehouse, however the technology has come under fire from claims it has an alleged ‘dehumanising effect’ on employees.
Logistics Link North takes place from 20-21 September at the Yorkshire Event Centre.
As Britain’s manufacturing base continues to diminish, the UK economy is becoming increasingly services centric. A boom in retailing keeps supply chains active, but with congested infrastructure and labour shortages, what makes the UK attractive to invest
Complex supply chain operations are increasing the pressure on warehouse management systems to stay one step ahead. At the same time, IT professionals are under increasing pressure to squeeze more out of existing systems.
Philips Electronics has picked UPS to redesign and operate its global service parts logistics network in a move to improve customer service at its Medical Systems division.
James Falkner takes a look at some of the latest projects in the warehouse storage and racking industry.