Browsing: Omni-channel

Tomorrow is the final day of the Omni-Channel Conference in Birmingham, with talks from Tesco’s Ian Towell on customer returns, and Asda’s Michael Kosciukiewicz on the challenges posed when integrating a click and collect service

Disruption is the new normal in retail – at least that is what the latest Forbes Insight report suggests. The report, “Retail’s New Imperative” produced in association with JDA, focuses on the development of multiple retail channels and the challenge