Multi-channel technology firm mplsystems has released an intelligentDesktop cloud-based agent desktop system, to address the complexity of the omni-channel customer service environment
Browsing: Omni-channel
French sports retailer, Decathlon, has acquired its first UK distribution Centre
Fashion retailer Eram Group has selected Manhattan Enterprise Order Management, Store Inventory & Fulfilment and Warehouse Management systems
The Hut Group, the online retailer and brand owner, has extended its lease on a 110,000 sq ft distribution centre in Warrington
The opening of the Castle Donington distribution centre opens the way for the retailer to push ahead with its supply chain strategy, says Malory Davies
Supply chain has traditionally been the backbone of business, but new factors are shifting the boardroom focus, making it the hero of the tale, says Johanna Parsons
It’s no longer just a multi-channel world. It’s now omni-channel, and to succeed in this developing environment takes technology. Johanna Parsons sizes up the requirements
As retail chains write down their store assets and high streets atrophy, home delivery becomes increasingly important in the over-all “cost to serve”. Is the model sustainable or will something have to change?
Retailers in the non-food sector, are set to invest some £5 billion in making the transition to omni-channel over the next five years
The cost pressures facing high street fashion retailers will come under scrutiny at the Logistics Manager Summit which takes place at Sandown Park on 26th June
