Retail organisations are facing a seismic shift in the markets they serve – from multiple channels to international expansion. But are the systems in place to fulfil orders and manage returns across this altered and highly complex landscape?
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With ‘click and collect’ now described as ‘mandatory’ by many e-commerce experts the implications for retail supply chains are significant and far-reaching – how will they cope with the challenges?
GLIT – goods lost in transit – is an increasing problem as online shopping grows and less than honest customers find it can be an almost foolproof way for acquiring a few extras. What can retailers and carriers do?
Dunelm, the homewares and soft furnishings store, has awarded Lloyd Fraser a five year contract to distribute products to its UK stores
Like all distance selling, online retailing involves a great many returns and customers are already opting for easier ways to send back unwanted good
Vista Retail, the IT service and support organisation, has signed a contract with ByBox, which enables its fleet of engineers use ByBox’s electronic locker network to receive and return parts
Online retailers face tougher competition in the coming year, Manhattan Associates, the supply chain IT specialist, predicts
A quarter of the small and medium online retailers plan to improve their delivery and returns processes in the coming year, according to a study by Royal Mail
Many of the UK’s leading retailers are planning to launch same-day and two-hour delivery services in the next eighteen months in response to growing customer demand for shorter order-to-delivery cycle times, according to a survey of retailers by Manhattan
German food retailer REWE has chosen Witron to design and supply the storage and handling systems for its giant national distribution centre for slow moving goods at Neu Isenburg near Frankfurt.
