Exemplary customer service is central to supply chain excellence, and this Award certainly offered a fine selection of initiatives aimed at driving up customer satisfaction levels.
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As may have been expected, the Logistics & Fulfilment category received a great number of entries again this year – and hence, the shortlist was long, making the judges’ task that much harder.
The second of the Innovation categories considered the wider, more strategic, supply chain innovations that have been deployed to best effect.
The Individual Contribution Award is unique in that the winner is chosen by a vote of the readers of Supply Chain Standard.
The Team of the Year can come from any area of supply chain and this year the judges chose to shortlist four outstanding entries: British Sky Broadcasting, Belron, Carlsberg UK in partnership with Gist; and Procter & Gamble.
As always the Consumer &Retail category drew plenty of entries, but when it came to selecting for the shortlist four stood out from the rest.
Asda chose Clipper Logistics to handle fulfilment for its Asda/George Direct online business. It has developed a 24/7 service that will process and distribute orders from the Asda/George Direct sites and deliver goods to customers nationwide.
With globalisation we have gone beyond basic ERP. Now agility and the ability tomake changes is amore important feature.
In just six weeks the winners of the European Supply Chain Excellence Awards 2009 will be announced at a glittering celebration dinner in London before an audience of more than 450 industry leaders.
The big success of an otherwise disappointing business year has been the continued growth of online retail. For many, providing a service has simply been a matter of bolting on the facilities. But times are changing and multi-channel is moving to the co
